Replacement and Refund Policy
Updated 15 October 2026
Check inside the warranty window
The window is printed on each listing and starts at delivery. Sign in to every account within it. Signing in does not void the warranty.
Covered
- The delivered password and 2FA key do not open the account.
- The account is locked, disabled, or asks for a verification the delivered data cannot complete.
- The country, verification, profile or extras differ from what the listing states.
- Payment taken with nothing delivered, or a duplicate charge.
Making a claim
Open a ticket from your order page before the window ends, name the account and add a screenshot of what Facebook shows.
Outcome
The account is replaced from the same listing. If the listing is out of stock, or nothing was delivered, the order is refunded; duplicate charges are returned in full.
Not covered
- A ban caused by bulk or automated activity.
- Cookies or a token that stopped working after you changed the password.
- An ad restriction on a listing that stated it, or that said the account is not for advertising.
- Claims after the window, and orders under a chargeback.